Store Policies

Legal & Policies

1. Terms of Service (TOS) Welcome to Thalessa. By accessing our website, you agree to comply with the following terms and conditions. We reserve the right to modify these terms at any time, so please review them periodically.

  • You must be at least 18 years old to use our services.

  • All purchases are subject to availability and confirmation of payment.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

2. Privacy Policy Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

  • We collect personal information (name, email, address, payment details) only for order processing and customer support.

  • Your data will not be sold, rented, or shared with third parties except for service providers (e.g., payment processors, shipping carriers).

  • We use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

  • If you have any privacy-related concerns, contact us at thalessastore@yahoo.com.

3. Shipping Policy We strive to deliver your order as quickly as possible. Below are our shipping terms:

  • Processing Time: Orders are typically processed within 1-3 business days.

  • Shipping Time: Delivery estimates vary based on location:

    • US: 7-15 business days

    • International: 10-20 business days

  • Tracking: You will receive a tracking number via email once your order has shipped.

  • Delays: We are not responsible for shipping delays caused by the carrier, customs, or other unforeseen circumstances.

4. Returns & Refund Policy

All Sales Are Final – Limited Returns Available
At Thalessa.Store, most sales are final, and we do not offer refunds, returns, or exchanges on the majority of our products. However, some products may be eligible for returns, depending on the supplier’s policy. By completing a purchase, you agree to these terms.

  • Eligible Exceptions: Defective, damaged, or incorrect items must be reported within 7 days of delivery.

  • Non-Returnable Items: Clearance items, gift cards, personalized products, and worn or washed items.

  • Refund Process: If eligible, a refund will be issued within 5-10 business days upon approval.

  • To initiate a claim, please contact us at thalessastore@yahoo.com.

5. Payment & Billing

  • We accept major credit cards, PayPal, and other secure payment methods.

  • All transactions are encrypted to ensure the highest level of security.

  • If your payment is declined, please contact your bank or payment provider.

6. Contact Information For any questions or concerns regarding these policies, please contact us at: Email: thalessastore@yahoo.com.

By shopping with Thalessa, you agree to these terms and policies. Thank you for supporting our brand!

 

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